FAQs

As an independent Certified Senior Advisor(CSA)® and having years of experience working with seniors, Iva Thelen is extremely capable of identifying the ideal senior living options for you or your loved one. She will meet with you and get to know you and your family.

The Society of Certified Senior Advisors (SCSA) educates and certifies professionals who work with seniors. The Certified Senior Advisor (CSA)® credential applies to professionals who are able to demonstrate their competence and knowledge of working with older adults into their professional practices. By creating a network of qualified professionals, SCSA strives to create a strong and safe environment for seniors and those working with them.

CSAs are required to agree to the CSA Code of Professional Responsibility as a component of certification and must pass the Roles, Rules, and Responsibilities Ethics (RRR) course before they may be certified. The CSA Code of Professional Responsibility requires CSAs to place the needs of older adults first and foremost. Upon recertification, the CSA must reaffirm they will abide by the CSA Code of Professional Responsibility and the public should feel confident that the commitment to older adults remains throughout the period when the CSA is certified. Additionally, the CSA’s competence upon initial certification will continue to grow as they continue to practice and maintain certification as the knowledge associated with being a CSA includes knowledge of building networks of experts for professional advice.

The CSA certification and education programs are developed through a rigorous practice analysis/research study involving hundreds of professionals who work with the older adults from the academic community, industry practitioners, regulators, business and non-governmental organizations. Accredited by the American National Standards Institute (ANSI) and the National Commission for Certifying Agencies (NCCA), the CSA credential applies to professionals in all areas of the aging industry. SCSA is committed to maintaining the high standards of ANSI and NCCA accreditation by continually improving its certification and education programs.

In order to maintain the CSA certification, individuals are required to demonstrate a commitment to high standards, continuing education, professional ethics, and trust. This sets the CSA credential holder apart from other practitioners working with older adults.

The cost of senior care varies greatly depending upon the care that is needed. Ideal Senior Living Solutions’ approach to each client is unique based upon the care that is needed. Our services are at no cost to you as the facilities that we work with provide us with compensation. Give us a call at 262-573-8710 to learn more specific details about the costs that pertain to your needs.

Medicare does not cover the cost of senior living. Medicaid benefits vary by state, but may cover health needs such as: Long term care services including nursing homes and alternatives; home health services; or personal care services. The qualifications for Medicaid vary by state as well. Give us a call at 262-573-8710 to learn more about your options.

Ideal Senior Living Solutions has the expertise to determine the level of care that is needed for your loved one. Our unique approach can help you make an informed decision about your loved one’s level of care.

Zero. We are a free service to the seniors and their families. We are compensated by the senior housing community that you and your loved one select and move into. Furthermore, we have no special arrangements or partnerships with particular communities, and are thus able to assess and recommend each choice fairly and honestly.

We look at health care needs, budget, location and facility records before making appropriate recommendations for you.

It can take as little as a couple of days if the situation demands that. Sometimes it is a process and we will work with you for as long as it takes. 

Yes! We will be with you for each tour or any number of tours you prefer. If tours are conducted virtually, we will do our best to guide you through the tour and answer any questions you may have.

Yes, we can meet either in person or virtually to talk about specific options if that is something you would like.

Yes, the VA provides supplemental income through the Veterans Pension to veterans and their widowed spouses. Then, veterans and spouses who require care and assistance may be eligible for an Aid & Attendance financial benefits. Veterans and spouses who are homebound may qualify for additional benefits.

As you might expect, navigating government benefits can be complicated. To help understand your options, please give us a call at 262-573-8710.

Stories of senior care neglect crop up from time to time—this is something Ideal Senior Living Solutions absolutely screens for because everyone deserves dignity and respectful treatment, especially in their golden years. We perform rigorous background checks and health and safety audits on all of our partners, ensuring that they are taking appropriate care of their clients, and that their clients are thriving in their care.

The biggest difference overall in a company like Ideal Senior Living Solutions is that unlike a senior lead processing company, our Senior Advisors meet with every family and senior they work with and hold their hand throughout the entire transition. We do this to ensure that your loved one has the best possible outcome with the community that you select together. Our Senior Advisors are able to provide this service because they’re hired specifically for their years of experience working with seniors and knowledge about all aspects of senior housing.

Some things to watch for are if your loved one has experienced one or more falls, they’re forgetting to take medications, the yard and home look unkempt, they aren’t eating properly, or perhaps are no longer taking an interest in their favorite activities—note this could be a sign of depression as well. These are all signs that your parent may not be safe at their home any longer and would likely benefit from the social stimulation, prepared meals, and care available in an assisted living community or adult family home.

To help you determine if your loved one should move into a community that provides care, please give us a call at 262-573-8710 to learn more about your options.